Carex Bathtub Rail With Chrome Finish

The product itself is a good sturdy product. But, what they do not tell you is that if your tub has a tapered side of any kind, this will not be able to be tightened enough to make it secure. For example: My tub at the faucet end starts at 7" wide and tapers down to 4", then immediately starts widening back up to 7" at the rear of the tub. There is no straight sides as shown in the picture. It States it is adjustable which it is, but where the problem comes in is that the bolt that tightens it to the sides is not long enough to get even 2 or 3 threads through to secure it to the tub when trying to tighten the bolt at the 5" or 6" area. Another problem is when you tighten the handle after affixing it to the sides of your tub, the elbow side of the handle bottom bracket that has no padding is what pushes down on the top of your tub.
After adding some foam for padding, and a longer bolt on one side, was able to make it secure enough to work until a better one I ordered arrives. I wish there was a way to add a photo..... I'm not sure about returns on this as the other poster mentioned. I had ordered through Amazon and after contacting them for a return/refund, they gave me my money back and said to keep the product and not ship it back.

This item requires a totally flat bathtub rim in order to work, even if your tub in within the parameters of width. When my husband figured this out, he called about returning it only to be told they do not accept bath items in return. Despite an email saying I had 90 days to return my purchase when I placed the order. Needless to say, will not be ordering my next tub grab bar from this company.